SECURITY POLICY
Welcome to the online ordering system for IBERICO FOOD SERVICES CO. LTD. (hereinafter referred to as IBERICO). When you place an order from IBERICO you can be assured that we will deliver your merchandise with the utmost care. Please read the Terms of Service before ordering from us online. By placing an order and registering, you accept our terms of service.
Please find information below on our shipping policies.
DELIVERY POLICY
DELIVERY TIMES
All items are packaged and delivered directly from IBERICO in Taipei. We strive to deliver orders for your requested time slot. Delays may occur due to weather, availability of drivers, or other circumstances.
Orders placed will be delivered within 24 to 48 hours.
There is no delivery on Sundays or Mondays.
We offer same-day refrigerated delivery before 12:00 pm in Taipei City and 2-day delivery island-wide (holidays may differ due to busy periods and orders).
PERISHABLES
All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with ice packs and placed in an insulated container for shipment.
For delivery out of Taipei City all goods delivery is available only via refrigerate temperature truck +2/+6°C
DELIVERY
NOTE: orders already processed cannot be cancelled and address cannot be changed
We guarantee delivery only to the address you provide. Deliveries to incorrect or incomplete addresses cannot be guaranteed to deliver on time.
For any last-minute urgent changes to your order (goods or location delivery) please contact the shop. E-MAIL might not be read in time so call us directly and speak to one of our friendly team who will be happy to help.
We do not deliver on Sundays, Mondays or holidays.
Holydays delivery might be limited due to busy period, limited drivers and volume of orders
POLITIC OF RETURNS & REFUNDS
IBERICO is a friendly small business and our team takes great pride in selecting and importing the finest products from across Spain and Italy. If for some reason, you are not satisfied with your purchase, you may return it for replacement, credit or refund.
Unfortunately, we do not accept returns of perishable items once you have received it. Please inspect your order before confirming receipt from the driver. If a perishable item does not meet your expectations, the driver will return it on your behalf to IBERICO. If you are paying C.O.D., the price will be deducted from your order in the moment. If you paid online, we will apply a credit to the same payment method used when placing your order (the amount will be refunded to your original credit card account within 10-12 working days, excluding regular holidays. Please pay attention to the current or next credit card statement, because different credit card banks have different operating procedures. If you have any other questions, please contact your credit card company) OR you may request a credit voucher for use on your next order.
We will accept non-perishable returns within 7 days of receipt. We cannot send a replacement, credit or refund for the purchase until we have the product back in inventory. If the product does not arrive in good condition to return to stock, then we will not be able to replace, credit or refund the purchase. Shipping charges are not refundable.
DELIVERY COSTS
Delivery charges vary based on distance for Taipei city and and package size for Island wide delivery.
Delivery charges for Taipei range from NT$140 to NT$300 or FREE for orders over NT$3,000.
Delivery charges for the rest of the island start at NT$160 or FREE for orders over NT$6,000
***These terms may be updated from time to time. Please do check our Terms & Conditions before placing an order.